Delivery & Refunds

We shall deliver your order through a courier or postal service of our choice to the delivery address that you have given us. We cannot be held responsible if that delivery address is incorrect or incomplete. We do not deliver to P.O. boxes. We deliver to the UK, EU, and internationally.

Please note that customs, duty and import fees (“Fees”) may apply if your order is shipped to a country outside of the EU. These Fees are not included in our prices nor in our delivery charges and you are responsible for their payment directly to the relevant local authorities.

Our delivery charges only include the transportation costs of the Products to your address and our Products are delivered duty unpaid. If you fail to collect your order from customs and it is returned to us, you will be responsible for the cost of the return shipment.

We normally use UPS for domestic and international orders, all services are trackable and need to be signed for. If you are not there, a note will be dropped through your door explaining how to get your parcel or how to rearrange delivery. If you do not collect the items or rearrange delivery after 14 days, we will contact you for further instructions and may charge you for the return delivery costs.

Please note that delivery times are estimates and we cannot be liable for delays in meeting them. We do not dispatch orders at the weekend or on UK bank holidays, if you place an order on such days, it will be processed on the following working day. We are liable to you for any damage or loss of the Products while in transit until they are delivered to you.


DELIVERY CHARGES AND TIMES:

  • Free standard UK shipping on all orders over £200
  • UK £8 Orders will be received within 1-2 working days.
  • EU Standard delivery £12 Orders will be received within 3-4 working days.
  • EU Express delivery £22 Orders will be received within 1-2 working days
  • Rest of the world £30 Orders will be received within 3-7 working days.