Delivery and Refunds

We shall deliver your order through a courier or postal service of our choice to the delivery address that you have given us. We cannot be held responsible if that delivery address is incorrect or incomplete. We do not deliver to P.O. boxes. We deliver to the UK and internationally.

We normally use UPS and DHL for domestic and international orders, all services are trackable and need to be signed for. If you are not there, a note will be dropped through your door explaining how to get your parcel or how to rearrange delivery. If you do not collect the items or rearrange delivery after 14 days, we will contact you for further instructions and may charge you for the return delivery costs.

Please note that delivery times are estimates and we cannot be liable for delays in meeting them. We do not dispatch orders at the weekend or on UK bank holidays, if you place an order on such days, it will be processed on the following working day. We are liable to you for any damage or loss of the Products while in transit until they are delivered to you.

INTERNATIONAL SHIPPING:

We offer UK VAT free shipping on international orders . The VAT will be deducted at checkout once you enter your delivery address.

Orders may be subject to taxes, import duties and fees ("Fees") once they arrive in the destination country. These Fees are not included in our prices nor in our delivery charges and you are responsible for their payment.

Orders are Delivered Duty Unpaid (DDU) but you can choose to prepay all duties and taxes at checkout so that the item goes straight to your door, or you can wait to be contacted by the courier to pay for them.

If you fail to collect your order from customs and it is returned to us, you will be responsible for the cost of the return shipment.

Our preferred courier is DHL.

DELIVERY CHARGES AND TIMES:

Please note that due to the ongoing Covid-19 restrictions, shipping may be delayed.

  • UK Free standard shipping on orders over £200. Orders will be received within 2-3 working days.
  • UK standard shipping £8 for orders up to £200. Orders will be received within 2-3 working days.
  • International delivery £30. Orders will be received within 4-7 working days.


Right to cancel- Cooling off period

You have the legal right to change your mind and to cancel your order within 14 days of receiving your delivery. We will refund you the price paid for the Products in accordance with our Returns Policy as stated below. Please inform us by emailing us at info@aimelondon.com with your name and your unique order number as found on the order confirmation email. You must return the Products within 14 days of informing us of your intention of doing so.

Returns policy

When returning any Products to us, for any reason, you must take reasonable care that they are received by us and not damaged in transit. Kindly include the completed Returns form you will have found with your order (you can also print one here) and for international returns, a copy of the invoice. You are responsible for sending the Products back to us at Aimé, Pall Mall Deposit, Unit PL44, 124-128 Barlby Road, London W10 6BL. Please use the returns label included with your order and call UPS on 03457 877 877, visit here to organise collection or drop off the parcel at a UPS drop off point. If you cannot find the returns label, please email us and we’ll send you another one.

You can also drop off your order at one of our stores.

We will reimburse you the price paid for the Products no later than 14 days after the day we receive them back from you and we will use the payment method you have used for your order.

Unless an item is faulty, we do not refund shipping charges. Customers returning orders are responsible for the cost of returning any unwanted item.

Customers returning orders from outside of the UK are responsible for the cost of returning any unwanted item and all other costs associated with returning their order. Please email us at info@aimelondon.com and we can provide you a DHL return label. We charge £30 for the service and this will be deducted from your refund. Alternatively, you may use a different courier and we advise you use a signed for service and retain proof of postage.

Please mark your package as "Returned goods" on the outer packaging and commercial invoices in order to avoid additional charges and delays getting back to us. Customs, duty and import fees are not refunded.

All items must be returned in a fully resaleable condition, which means beings unused and unworn with original tags attached, and packaging undamaged. We may make a deduction on your refund if the value of the returned Products has been reduced by you handling them in a way that would not be permitted in a shop.

Briefs and swimming costumes must be tried on over underwear. Returns may not be accepted if the hygiene strip has been removed or the items are soiled, and will be sent back to the customer.

Please note that we cannot offer refunds on monogrammed items. Unless the item is faulty, the conditions set out above will not apply.

Note that we are only offering refunds, if you want to exchange your item for a different size or colour, please return the unwanted item for a refund and place a new order. Nothing in these terms will affect your legal rights.