Delivery and Refunds

We shall deliver your order through a courier or postal service of our choice to the delivery address that you have given us. We cannot be held responsible if that delivery address is incorrect or incomplete. We do not deliver to P.O. boxes. We deliver to the UK, EU, and internationally.

Please note that customs, duty and import fees (“Fees”) may apply if your order is shipped to a country outside of the EU. These Fees are not included in our prices nor in our delivery charges and you are responsible for their payment directly to the relevant local authorities.

Our delivery charges only include the transportation costs of the Products to your address and our Products are delivered duty unpaid. If you fail to collect your order from customs and it is returned to us, you will be responsible for the cost of the return shipment.

We normally use UPS for domestic and international orders, all services are trackable and need to be signed for. If you are not there, a note will be dropped through your door explaining how to get your parcel or how to rearrange delivery. If you do not collect the items or rearrange delivery after 14 days, we will contact you for further instructions and may charge you for the return delivery costs.

Please note that delivery times are estimates and we cannot be liable for delays in meeting them. We do not dispatch orders at the weekend or on UK bank holidays, if you place an order on such days, it will be processed on the following working day. We are liable to you for any damage or loss of the Products while in transit until they are delivered to you.


DELIVERY CHARGES AND TIMES:

Please note that due to the ongoing Covid-19 restrictions, shipping may be delayed.

  • UK Free standard shipping on orders over £150. Orders will be received within 1-2 working days.
  • UK standard shipping £5 for orders up to £150. Orders will be received within 2-3 working days.
  • EU Standard delivery £12 Orders will be received within 3-4 working days.
  • EU Express delivery £22 Orders will be received within 1-2 working days
  • Rest of the world £30 Orders will be received within 3-7 working days.


REFUNDS

If you are a EU customer, you have the legal right to change your mind and to cancel your order within 14 days of receiving your delivery. We will refund you the price paid for the Products in accordance with our Returns Policy as stated below. Please inform us by emailing us at info@aimelondon.com with your name and your unique order number as found on the order confirmation email. You must return the Products within 14 days of informing us of your intention of doing so.

Returns policy

When returning any Products to us, for any reason, you must take reasonable care that they are received by us and not damaged in transit. Kindly include the completed Returns form you will have found with your order (you can also print one here) and for international returns, a copy of the invoice. You are responsible for sending the Products back to us at Aimé, Pall Mall Deposit, Unit PL44, 124-128 Barlby Road, London W10 6BL. Please use the returns label included with your order and call UPS on 03457 877 877, visit here to organise collection or drop off the parcel at a UPS drop off point. If you cannot find the returns label, please email us and we’ll send you another one.

You can also drop off your order at one of our stores.

We will reimburse you the price paid for the Products no later than 14 days after the day we receive them back from you and we will use the payment method you have used for your order.

Unless an item is faulty, we do not refund shipping charges. Customers returning orders are responsible for the cost of returning any unwanted item. Additionally, customers returning orders from outside of the UK are responsible for all other costs associated with returning their order. We advise you use a signed for service and retain proof of postage. Customs, duty and import fees are not refunded.

All items must be returned in a fully resaleable condition, which means beings unused and unworn with original tags attached, and packaging undamaged. We may make a deduction on your refund if the value of the returned Products has been reduced by you handling them in a way that would not be permitted in a shop. Note that we are only offering refunds, if you want to exchange your item for a different size or colour, please return the unwanted item for a refund and place a new order. Nothing in these terms will affect your legal rights.