We shall deliver your order through a courier or postal service of our choice to the delivery address that you have given us. We cannot be held responsible if that delivery address is incorrect or incomplete. We do not deliver to P.O. boxes. We deliver to the UK and internationally.
We normally use a Royal Mail 24 hour service for domestic orders and DHL for international orders, all services are trackable and need to be signed for. If you are not there, a note will be dropped through your door explaining how to get your parcel or how to rearrange delivery. If you do not collect the items or rearrange delivery after 14 days, we will contact you for further instructions and may charge you for the return delivery costs.
Please note that delivery times are estimates and we cannot be liable for delays in meeting them. We do not dispatch orders at the weekend or on UK bank holidays, if you place an order on such days, it will be processed on the following working day. We are liable to you for any damage or loss of the Products while in transit until they are delivered to you.
We offer UK VAT free shipping on international orders . The VAT will be deducted at checkout once you enter your delivery address.
Orders may be subject to taxes, import duties and fees ("Fees") once they arrive in the destination country. These Fees are not included in our prices nor in our delivery charges and you are responsible for their payment.
If you fail to collect your order from customs and it is returned to us, you will be responsible for the cost of the return shipment.
Our preferred courier is DHL for International
DELIVERY CHARGES AND TIMES:
- UK express shipping £8. Orders placed Monday — Friday before midday will be shipped the same day and received within 1-2 working days.
- European Union delivery £35. Orders will be received within 4-7 working days.
- Rest of the World delivery £35. Orders will be received within 4-7 working days.
Please note during sales and other busy periods it may take longer than usual to receive your order.
Right to cancel- Cooling off period
You have the legal right to change your mind and to cancel your order within 14 days of receiving your delivery. We will refund you the price paid for the Products in accordance with our Returns Policy as stated below.
Please inform us by emailing us at email@example.com with your name and your unique order number as found on the order confirmation email.
You must return the Products within 14 days of informing us of your intention of doing so.
We hope that you will love your order as much as we do but if something isn’t right you have 14 days to return full price items and 7 days to return sale items to us.
When returning any Products to us, for any reason, you must take reasonable care that they are received by us and not damaged in transit. Kindly include the completed Returns form you will have found with your order (you can also print one here) and for international returns, a copy of the invoice.
You are responsible for the cost of returning any unwanted items and all other costs associated with returning your order.
- We now offer a paperless return service via Royal Mail. The cost of this service is £6 and will be deducted from your refund. Please access our returns portal here and fill in all the necessary details
- You will then be sent a returns confirmation email containing a QR code
- Take the items to the Post Office and show the QR code on your mobile phone for scanning
- If you prefer to arrange a collection, you will also be given the option to print a label
- Note that this is a tracked returns service so do keep a record of the tracking number
- Please retain the proof of postage until the order has been returned to us
Alternatively, if you prefer to use your own service, our return address is Aimé, Pall Mall Deposit, Unit PL12, 124-128 Barlby Road, London W10 6BL. We advise you to use a signed for service and retain proof of postage.
You can also drop off your order at our Notting Hill store.
We will reimburse you the price paid for the Products no later than 14 days after the day we receive them back from you and we will use the payment method you have used for your order.
Unless an item is faulty, we do not refund shipping charges. Customers returning orders are responsible for the cost of returning any unwanted item.
Extended Christmas Returns Policy
For orders placed online from the 1st December - 24 December 2023. Full-priced items may be returned for a refund (subject to our returns policy) until 10 January 2024. Sale items may be returned for a refund (subject to our returns policy) within 7 days of receiving them.
Customers returning orders from outside of the UK are responsible for the cost of returning any unwanted item and all other costs associated with returning their order. Please email us at firstname.lastname@example.org and we can provide you a DHL return label. We charge £35 for the service and this will be deducted from your refund. Alternatively, you may use a different courier and we advise you use a signed for service and retain proof of postage. Note that if you return your order, custom fees will not be refunded.
Please mark your package as "Returned goods" on the outer packaging and commercial invoices in order to avoid additional charges and delays getting back to us. Customs, duty and import fees are not refunded.
All items must be returned in a fully resaleable condition, which means beings unused and unworn with original tags attached, and packaging undamaged. We may make a deduction on your refund if the value of the returned Products has been reduced by you handling them in a way that would not be permitted in a shop.
Briefs and swimming costumes must be tried on over underwear. Returns may not be accepted if the hygiene strip has been removed or the items are soiled, and will be sent back to the customer.
Please note that we cannot offer refunds on monogrammed items. Unless the item is faulty, the conditions set out above will not apply.
Note that we are only offering refunds, if you want to exchange your item for a different size or colour, please return the unwanted item for a refund and place a new order. Nothing in these terms will affect your legal rights.